What is Made Thread's return policy?
We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee.
You may cancel or amend your order within 1 hour of purchase.
However, we do not accept returns on custom printed items e.g. shoes, bags, hoodies, etc. which you will only be allowed to exchange for a different size, design, style, or product.
For Jewelry and non-custom printed items, you can return or exchange the product within 30 days of receipt.
How do I track my order?
Every customer receives a tracking numbers after your order has been shipped. If for some reason you did not receive a tracking number, just send us an email at info@madethreads.com.
Where do you ship to?
We offer Worldwide Shipping. Wherever you are, we will get it to you.
Shoes: Delivery takes between 10 and 20 days in the United States and between 2 and 4 weeks for International orders.
Hoodies: Delivery takes between 10 and 20 days in the United States and between 2 and 4 weeks for International orders.
Jewelry: Processing typically takes 1 to 2 business days. Standard Shipping may take 2-5 business days if you live in the United States, Australia, or United Kingdom. For international orders, please allow 7-20 days depending on where you live.
What is the Made Threads Customer Guarantee?
We strive to win over every customer. It's our priority for you to have a unique and positive experience with Made Threads and we do everything we can to ensure that happens. With the internet becoming so big and it becoming increasingly difficult to know who and what business to trust, we do everything to make sure you are safe, secure, and happy.
What methods of payment do you accept?
We accept PayPal and all major Credit Cards including Visa, MasterCard, American Express and Discover.
Are there customs or duties added to International Orders?
In most cases, you will not pay for customers or custom duties. However, please inquire into your specific country on their customs, taxes, and duties.
What currency do you use for International Orders?
Prices on our website should be listed in the currency of your current location. However, all charges are made in U.S. Dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely to what the price listed.
How much does shipping cost?
Free Worldwide Shipping on all orders of $75 or more. For orders less than $75, we offer low flat rate shipping for only $4.99.
How do I determine my shoe size?
Visit our Shoe Size Chart for help converting between US, EU, and UK. For our low tops and high tops, we typically suggest ordering the next largest size from your typical shoe size. For example, if you are typically a size 9 or 9.5, then you should order a size 10. If you have any additional questions, always free contacting us at info@madethreads.com.
Where can I put the discount code or coupon code?
When using a Laptop or PC: Once you've clicked on the Proceed to Checkout button, you'll be taken to another page where you'll see this in blue (on the RIGHT corner): "Have a discount code?" -- click on it then you'll see a space where you can put the Gift Card, Discount, or Coupon Code then click on Apply.
When using a Mobile Phone: Once you've clicked on the Proceed to Checkout button, you'll be taken to another page where you'll see this AT THE TOP: "Show order summary" -- just click on it then click on "Have a discount code?" (in blue), then you'll see a space where you can put the Gift Card, Discount, or Coupon Code then click on Apply.
Where is your apparel made?
Made Threads is based in Miami, Florida. For our apparel, we use different manufacturers to produce our clothing from across the world including from the United States, Europe, and Asia. If you want to know more, feel free to contact us at info@madethreads.com!
Do you include pricing information with the shipment?
Since many orders are purchased as gifts, we do not include any pricing details or information inside or along the packaging.
Do you have more questions?
We're happy to answer any additional questions you have. Just send us an email at info@madethreads.com and we'll get back to you.
